Privacy Policy | Lion88 Casino

Information we may collect

When you use Lion88 Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during account activity.

Account and contact details

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications. We use these details to create and manage your account, provide requested services, respond to questions and keep account information accurate.

Verification and identity information

To help protect the website and its users, we may request information or documents used to verify identity, age, account ownership or other relevant details. This may include identification documents, information about your source of funds where appropriate, and records of checks performed by us or service providers acting on our behalf.

Payment and transaction records

We may handle payment details, deposits, withdrawals, account balances, gaming activity, transaction history and related records. Payment information may be processed through specialist payment providers. We use transaction records to process requests, resolve payment questions, detect unusual activity, prevent fraud and meet record-keeping obligations.

Device, technical and usage information

When you visit or use the website, we may receive information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, time zone, pages viewed, referring website and technical event information. We may also record information about how you use website features so that we can maintain functionality, improve performance and identify security issues.

Cookie and similar information

We may use cookies and similar technologies to keep the website working, remember selected preferences, support login functions, understand website traffic and help maintain security. Some cookies may be placed by service providers that support website operation or measurement. You can manage or delete cookies through your browser settings. Blocking some cookies may affect the availability or operation of certain features.

How and why we use information

We use personal information for purposes connected with providing and managing the website and casino services. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are incompatible with that purpose.

To open, maintain and administer your account.
To confirm identity, age, account ownership and other information where checks are required.
To process deposits, withdrawals, payments, account adjustments and related customer requests.
To provide customer support, investigate questions and keep records of communications.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating, security incidents and other harmful or unlawful activity.
To monitor and protect the security, reliability and integrity of the website, systems and services.
To understand website performance and improve design, content, usability and service operations.
To send service messages, account notices, security alerts and other communications needed to administer your account.
To send marketing communications where permitted and where your preferences or consent allow us to do so.
To comply with applicable legal, regulatory, court, law enforcement and responsible gambling requirements.
To establish, exercise or defend legal rights, manage disputes and enforce applicable terms.

Where we rely on consent for a particular use, you may withdraw that consent as described below. Withdrawing consent will not affect processing that took place before withdrawal, and it may not stop processing that is necessary for account security, service delivery, legal obligations or other lawful purposes.

Marketing choices

You can choose not to receive promotional communications by using an unsubscribe option included in a marketing message, by changing available communication preferences in your account, or by contacting us. Service and security communications may still be sent where they are needed to operate or protect your account.

Sharing, security and retention

We may share relevant information with service providers that help us operate the website and deliver services. These providers may support identity and verification checks, payment processing, fraud prevention, technology, hosting, communications, analytics, customer support, security and professional services. They should receive information only as reasonably needed for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to comply with legal or regulatory requirements, respond to lawful requests, protect users or the public, investigate suspected wrongdoing, resolve disputes, or protect our rights, property and systems. We do not use this policy to promise that information will never be disclosed; certain disclosures may be required or permitted in particular circumstances.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and staff or supplier procedures. No online service can guarantee absolute security, so you should use a strong, unique password, keep login details confidential and contact us promptly if you suspect unauthorised activity.

Service providers and overseas handling

Some technology, payment, support or verification providers may process information in countries outside Australia. If information is handled overseas, we seek to use appropriate safeguards and suitable providers. The location and role of providers may change as the website and services develop.

How long information is kept

We retain personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record management. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, destroy it or make it anonymous, subject to applicable obligations and legitimate business requirements.

Your privacy choices and how to contact us

Depending on applicable privacy requirements, you may have choices and rights concerning the personal information we hold about you. We may need to verify your identity before completing a request, particularly where the request involves account information or sensitive verification records.

Requests you can make

Access your personal information and receive an explanation of how it is used, subject to applicable limitations.
Ask us to correct information that is inaccurate, incomplete or out of date.
Ask us to delete your personal information where there is no continuing reason or legal requirement to retain it.
Withdraw consent to marketing communications or another use where processing is based on your consent.
Ask questions about the handling, sharing, security or retention of your information.
Raise a privacy concern if you believe your information has been handled inappropriately.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact privacy support at support@lion88casino.click. Please describe your request clearly and include enough information for us to understand which account or records are involved. Do not send unnecessary payment card details, passwords or other sensitive information in your message.

We will consider and respond to requests within a reasonable timeframe, subject to identity checks, technical requirements, applicable exceptions and any records that must be retained. In some situations, deleting information may require closing an account or may not be possible while a legal, security, payment or dispute matter remains unresolved. If we cannot comply fully, we will aim to explain the reason in general terms.

Changes to this policy

We may update this Privacy Policy when our services, technology, information practices or legal obligations change. The updated version will be made available on this page with a revised effective date where appropriate. We encourage you to review the policy from time to time so you understand how information may be handled. Continued use of the website after an update may be subject to the revised policy, except where additional consent or notice is required.